How Phixman tech making gadget repair more convenient & affordable

Shaad Rahman, CEO, Phixman Technologies

Phixman offers repairs and services for smartphones, tablets, and laptops of all major brands, including Apple and Samsung. They claim to guarantee 24-hour repair with a warranty, home pickup of gadgets and data safety. They claim payment only if the customer is satisfied. Phixman works with an AI-based time management service platform that helps the technical team to accomplish the task in defined timings. “At Phixman, we understand that your gadget is highly valuable to you, basically a lifeline so we try to be on our 24-hour repair policy or we assign you a similar smartphone to you which could be used for the time of service, says Shaad Rahman, CEO of Phixman Technologies, in an interview with Bizz Buzz Vincent Fernandes

What was the philosophy before starting this enterprise?

The philosophy behind starting Phixman Technologies Pvt Ltd was to provide exceptional solutions to people's gadget repair needs. We understood the importance of technology in people's lives and aimed to offer reliable, efficient, and cost-effective repair services. Our team consisted of highly skilled technicians with expertise in various gadgets, enabling us to diagnose and fix a wide range of issues. We believed in fostering a culture of transparency, honesty, and trustworthiness, ensuring that our customers received the best service possible. Our philosophy revolved around utilizing our immense expertise to solve people's gadget repair problems and deliver outstanding results.

Electronic items today are too expensive to repair and people prefer to buy new ones. What are your thoughts?

While it is true that electronic items today can be expensive to repair, I believe there is still value in repairing them. As a founder of Phixman Technologies Pvt Ltd, my philosophy is centered around providing cost-effective solutions to customers. We aim to offer competitive repair services that are more affordable than buying new gadgets. Additionally, repairing electronic items promotes sustainability by reducing e-waste. We educate our customers about the benefits of repair, such as extending the lifespan of their devices and saving money in the long run. Our goal is to change the perception that buying new is always the best option and emphasize the value of repair.

How is the enterprise faring?

Phixman Technologies Pvt Ltd has been thriving since its inception. With our emphasis on providing exceptional gadget repair solutions, we have garnered a strong reputation in the industry. Our expertise, transparent approach, and customer-centric philosophy have earned us a loyal customer base. We have experienced steady growth in terms of revenue and market presence. The demand for our services continues to rise as people recognize the value of repairing their electronic items instead of replacing them. We constantly adapt to technological advancements and expand our service offerings to meet the evolving needs of our customers. Overall, Phixman Technologies Pvt Ltd is flourishing and poised for continued success in the gadget repairing industry.

How big is the market for this enterprise?

The market for gadget repairing services, in which Phixman Technologies Pvt Ltd operates, is substantial and continues to expand. With the increasing reliance on electronic devices in both personal and professional spheres, the demand for repair services is significant. The market encompasses a wide range of consumer electronics, including smartphones, tablets, laptops, gaming consoles, and more. Additionally, the market extends to both individual consumers and businesses seeking reliable repair solutions. As technology continues to advance, the market for gadget repairs is projected to grow further, presenting ample opportunities for Phixman Technologies to capture a significant market share and continue its success.

Do companies collaborate with you as part of their after sales service?

Yes, Phixman Technologies Pvt Ltd has established collaborations with various companies as part of its after-sales service. We have partnered with several manufacturers, retailers, and warranty providers to offer repair solutions for their customers. These collaborations allow us to extend our expertise and services to a broader customer base, providing efficient and reliable after-sales support. By working closely with these companies, we ensure that customers receive high-quality repairs, prompt service, and a seamless experience. These partnerships not only benefit the customers but also strengthen our position in the market as a trusted provider of after-sales repair services.

How is your company organized?

Phixman Technologies Pvt Ltd is organized in a streamlined manner to ensure efficient operations and excellent customer service. The company is divided into several key departments, including customer service, technical support, repair technicians, quality assurance, sales and marketing, and administrative functions. Each department has dedicated teams with specific roles and responsibilities to ensure smooth functioning. The customer service department handles inquiries, appointments, and customer feedback. Technical support assists customers with troubleshooting and provides guidance. Repair technicians perform the actual repairs. Quality assurance ensures the highest standards of repair. Sales and marketing focus on business development and brand promotion. The administrative functions manage finance, human resources, and overall coordination of the company's operations.

What is your turnover?

Can't comment or disclose

What is your skilling policy?

Phixman Technologies Pvt Ltd has a strong skilling policy that emphasizes continuous learning and development. We believe in investing in our employees' skills to ensure their professional growth and to provide the best services to our customers. Our skilling policy includes regular training programs, both internal and external, to enhance technical knowledge, repair techniques, and customer service skills. We encourage employees to stay updated with the latest advancements in the gadget repair industry. Additionally, we provide opportunities for cross-functional training and career progression within the organization. Our skilling policy aims to create a knowledgeable and competent workforce that can deliver exceptional results.

Are your operations PAN India?

Yes, the operations of Phixman Technologies Pvt Ltd are PAN India. We have strategically expanded our services across 250+ locations throughout the country to cater to a wide customer base. Our goal is to provide convenient access to our repair services for customers in various cities and regions. We have established service centers and partnerships with authorized service providers in different locations, ensuring that customers across India can benefit from our expertise in gadget repairs. This nationwide presence allows us to reach more customers, offer timely solutions, and maintain a strong market presence in the gadget repairing industry.

Do you have workshops across the country?

Yes, Phixman Technologies Pvt Ltd has workshops across the country. We have strategically set up workshops in various cities and regions to provide convenient and accessible repair services to our customers. These workshops are equipped with advanced tools, equipment, and skilled technicians to efficiently diagnose and repair a wide range of electronic devices. Our workshops adhere to high-quality standards and ensure that repairs are carried out with precision and expertise. Having workshops across the country allows us to effectively serve our customers and offer timely repair solutions, regardless of their location.